You’ve saved, you’ve waited, and now you’re all set to go on the vacation of your life – a Contiki Tour. Preparing for your vacation includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best-laid plans. By purchasing Contiki Tours Travel  Protection Plan, you can protect yourself against cancellation penalties, medical costs, baggage loss, and delays, as well as gain access to a wide range of traveler’s assistance services.

Did you know that Contiki Tours Travel Protection Plan could protect you if:

• Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you
• You become ill and can’t travel because your child comes down with the chicken pox and you are quarantined
• Your house becomes flooded due to a hurricane
• A family member back home passes away and you must return from your vacation early
• Your luggage is lost by the airline
• You twist your ankle and must visit a doctor while traveling
• Many other unforeseeable events as listed in the Description of Coverage.

Contiki Tours Travel Protection Plan includes pre and post-departure coverage for the following:

Trip Cancellation and Trip Interruption
If you must cancel or interrupt your Trip for a covered reason, the plan provides coverage up to your TOTAL TRIP COST.

Covered reasons include illness, injury or death to you, a traveling companion or a covered family member.  Additional covered reasons for cancellation include jury duty, subpoena, having a home made uninhabitable by a natural disaster, hijacking, quarantine and being involved in a documented traffic accident en route to departure.  Please refer to the Description of Coverage for full details.

Trip Delay
If you should miss the departure of your tour due to carrier-caused delays or other covered reasons, the plan reimburses you up to $1,000 for costs such as accommodations, meals, and transportation expenses in order to catch up to the trip or to return home.

Emergency Evacuation/Repatriation
If an injury or illness requires emergency medical transportation to the nearest appropriate medical facility, the plan will pre-pay up to $25,000 for covered transportation expenses.  In addition, in the event of your death, the plan pays up to $25,000 toward the expenses associated with transporting your remains.

Medical Protection
If you become ill or injured while on your tour, the plan will reimburse you up to $5,000 in medical expenses.  Medical coverage while traveling overseas is particularly important as Medicare and HMO’s may not cover medical expenses incurred outside the U.S.

Baggage Protection
If your baggage and/or personal effects should become lost, stolen or damaged during or while in transit to or from your Trip, the plan will reimburse you up to $2,500.  The plan also includes baggage delay protection, covering you up to $250 for the purchase of necessary items in the event your luggage is delayed by a common carrier for more than 24 hours during your trip.

24-Hour Worldwide Emergency Assistance
24-hour emergency telephone assistance hotline provided by On-Call International to help with travel-related emergencies ranging from cash transfer, legal, dental, or medical referral, lost travel documents assistance as well as medical consultation and monitoring.

The cost of the plan will automatically be reflected in the total amount due on your invoice. You are enrolled upon Contiki's receipt of payment for the applicable plan cost (in addition to required tour deposits). The plan must be purchased within two days of your initial trip payment/deposit.

The Trip Cancellation coverage takes effect upon receipt of the required plan cost by Contiki Tours. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. on your scheduled completion date or your return to your origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

Unfortunately, the plan is currently available only to U.S. residents.

Claims Section Answers

If your traveling companion cancels for a covered reason under Contiki Tours Travel Protection Plan and you must pay a “change in occupancy” fee (or single supplement charge), the plan will reimburse you for this expense. A traveling companion is defined as one person booked to share accommodations with you.

First, obtain verification from the appropriate authority to whom you reported the loss (for example, airline, Trip, hotel, transportation official, police, etc.).  The baggage portion of the plan will reimburse the cost of repair or replacement for the luggage and covered contents inside the luggage.  Upon your return home, simply request a claim form by calling BerkelyCare or visiting www.travelclaim.com.  You will be asked to complete the form and submit copies of this information along with your claim form, in addition to any response you may have received from your homeowners or renters insurance in regard to this loss.

Yes.  The plan reimburses your co-payments or deductibles, up to $5,000 for a covered accident and up to $5,000 for a covered illness that occurs during your trip.  In order to be reimbursed, save any receipts and statements from the treating physician.  Upon your return home, simply request a claim form by calling BerkelyCare or visiting www.travelclaim.com.  You will be asked to forward copies of your medical bills, as well as any explanation of benefit forms you may receive from your regular health insurer in regard to this loss.  Please also note that should you require follow up care for your illness or injury once you return home, the plan continues to provide you with this medical coverage for up to 52 weeks from the onset of the illness or injury, or until you have exhausted the coverage limit. In the event of a medical emergency while traveling, the plan provides emergency assistance services through On-Call International.   Should your medical condition necessitate your medical evacuation to another facility or home, these arrangements are made and pre-paid by On-Call International. 

For covered emergencies during your trip which require evacuation, interruption, or other travel-related emergencies, call On-Call International at the telephone number provided with your travel documents and provide them with your policy number and emergency details.

This plan was designed and is administered by BerkelyCare^SM.

IN CALIFORNIA: BerkelyCare^SM is a service mark of Aon Direct Insurance Administrators, CA License # 0795465.

IN ALL OTHER STATES: BerkelyCare^SM is a division of Affinity Insurance Services, Inc. in all states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NH and NY.

Definitions/Exclusions Section Answers