BerkelyCare remains committed to our founding business principles:

• Customization:  We are unique in that our exclusive focus is on customized, private-label travel protection plans. We design and administer each program individually based on the needs of the client partner.
  
  In addition, and equally important, no sponsored program that we administer subsidizes the underwriting results of any other custom program nor of a competing, generic insurance product.
   

• Insurer Flexibility and Leverage: We have travel insurance programs in place with multiple insurance carriers.  These relationships permit us to propose a myriad of options, including alternative financial structures at the most competitive terms available. This flexibility affords Berkely, on behalf of our clients, the greatest leverage at the time of program design, renewal negotiation and/or when considering mid-term plan modifications.
   

• Economies of Scale: Over 5 million travelers participate in Berkely-administered plans every year. This scale allows us to manage both current volume and rapid growth in a seamless manner, while maintaining (and enhancing) service levels, maximizing client profits and minimizing costs associated with program administration.
   

• Applying Technology to an Analytical Framework: BerkelyCare has developed, maintained and continues to invest in our proprietary travel insurance system and Information Technology resources. This infrastructure, in tandem with our established business practice of thorough analysis and benchmarking, ensures that every opportunity considered and every recommendation offered both aligns with our client’s goals and objectives and achieves desired outcomes.
  
  We use our extensive database of insurance-related pricing, participation and claims data (compiled over 20+ years) to strategically assess new concepts and program changes, pricing models and competitive activity. This allows us to ensure that all of our recommendations maintain the overall integrity of each client’s travel insurance program and its related revenue stream.

• Industry Best Practices: BerkelyCare’s depth of expertise in the travel insurance market is exemplified by the innovations that we have pioneered, which have since become accepted as industry best practice. A few examples would include:
   

  • Initiation of automatic invoicing/“opt out” of insurance at the point of sale;

  • Use of account-specific “800” numbers to enhance customer service

  • Conception of the “Pre-existing Condition Travel Credit” feature to positively differentiate supplier programs from retail competition;

  • Development of the “Any Reason Credit” first introduced with Princess Cruises’ travel protection plan – a feature which cannot be duplicated by retail competitors;

  • Design of web modules to promote the travel insurance product, along with the overall cruise/tour offering; and,

  • Integration of the travel insurance offering within an online booking path.
     

• Exceptional Service:  We have long enjoyed our clients’ acknowledgement of the high level of service that BerkelyCare’s staff provides to their millions of guests annually and thousands of travel agent partners by thoroughly and knowledgeably answering policy questions, providing prompt and professional adjudication of claims, and pro-actively addressing potential issues before they occur.
  
  BerkelyCare’s staff of Account Executives, Customer Service Representatives, Claims Examiners, IT professionals, Marketers and Underwriters are committed to the success of each and every travel insurance program with which they work. Led by one of our senior managers, every key account team is comprised of representatives from each operational area, ensuring that you have a knowledgeable, cross-functional team dedicated to your business at all times. As our Account Executives provide a single point of contact regarding any program issue, question or opportunity, clients are always assured of immediate access to team members that are completely knowledgeable in all facets of the program.